Product Support
We offer a range of support services. We pride ourselves in providing high quality and responsive support services. If there is a level of service that you require that is not detailed here then please do not hesitate to contact us.
- Gold level support
- Silver level support
- Bronze and Bronze Plus level support
- Support Voucher scheme
- T&M support
To help you choose the appropriate level of support please review the support matrix table below. If you require any further help then please contact us.
| Support Level | Bronze | Bronze Plus | Silver | Gold |
|
Less
than 5 Dietitians. No weekend working |
Yes | No | No | No |
| Weekend working of dietitians or milk kitchen | No � unless weekend cover not required | Yes | Yes | Yes |
| Use of Dietitians, milk room and ward modules | No | No- unless not working weekends | Yes | Yes |
| More than 5 dietitians and milk room. | No | No | Yes | Yes |
| Require custom reports and analysis | No | No | No | Yes |
| Require unlimited training for new dietitians | No | No | No | Yes |
If budgets are very limited and additional training can be done by the existing dieticians then there is a Support Voucher scheme that will provide free upgrades and limited support.