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Latest EDM2000 release version: 08.01.2010.

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MicroMan2000 Ltd

Provider of Medical Software Solutions

What's New
Products
Support products
Training
F.A.Q.
IT README
Software & Hardware
Additional costs
NHS numbers & CRS
Who uses EDM2000
Ketogenic diet and EKM

SMS messaging now integrated in EDM2000

News Flash!

EDM2000 on ITV news - click here to view

... and MicroMan2000 Ltd has provided technical support to the NHS for almost a third of that time!

Birmingham Children's Hospital is in the newspaper...

Email Support:

Please ensure the key word "EDM" is in the subject line of all email sent along with a description of any problems to ensure fast response to issues (do not forget to include your contact details!).

Microsoft Vista: We recommend that users do not upgrade to Vista. Preliminary testing for using EDM2000 with Vista is stable but why not use Windows 7 now?.

EDM2000™ - Now tested and working in a Citrix enviroment.

Please ensure you are running the latest version of EKM - down load link on EKM page.

 

 

Products - support

We offer a range of support services.  We pride ourselves in providing high quality and responsive support services.  If there is a level of service that you require that is not detailed here then please do not hesitate to contact us.

 

To help you choose the appropriate level of support please review the support matrix table below.  If you require any further help then please contact us.

Support Level

Bronze

Bronze Plus

Silver

Gold

Less than 5 Dieticians.

No weekend working

Yes

No

No

No

Weekend working of dieticians or milk kitchen

No – unless weekend cover not required

Yes

Yes

Yes

Use of Dieticians, milk room and/or ward module/PAS link and/or other feed screen option.

No

No – unless not working weekends

Yes

Yes

More than 5 dieticians and milk room and/or other feed screen option.

No

No

Yes

Yes

Require custom reports and analysis

No

No

No

Yes

Require unlimited training for new dieticians

No

No

No

Yes

 If budgets are very limited and additional training can be done by the existing dieticians then there is a Support Voucher scheme that will provide free upgrades and limited support.


Home | What's New | Products | Support products | Training | F.A.Q. | IT README | Software & Hardware | Additional costs | NHS numbers & CRS | Who uses EDM2000 | Ketogenic diet and EKM

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The bottom line: If EDM2000 does not do what you need it to do then tell us - we can make it happen! (EDM2000 has done it for the majority of children's hospitals in England, Ireland, Scotland and Wales every day of every year for over fourteen years, safely & reliably)