SMS messaging now integrated in EDM2000

News Flash!

EDM2000 on ITV news - click here to view

... and MicroMan2000 Ltd has provided technical support to the NHS for almost a third of that time!

Birmingham Children's Hospital is in the newspaper...

Email Support:

Please ensure the key word "EDM" is in the subject line of all email sent along with a description of any problems to ensure fast response to issues (do not forget to include your contact details!).

Microsoft Vista: We recommend that users do not upgrade to Vista. Preliminary testing for using EDM2000 with Vista is stable but why not use Windows 7 now?.

EDM2000™ - Now tested and working in a Citrix enviroment.

Please ensure you are running the latest version of EKM - down load link on EKM page.

READ ME – for the IT department

This is a short and concise guide to issues you need to be aware of if your hospital is in the process of purchasing or installing EDM2000. The note relates to the technical areas of preparation before EDM200 in installed.

IT requirements:

1. PC Client – running Windows NT, 2000 or XP linked to the network. The recommended level is Windows XP, with a min. of 512Mb RAM.
2. Access to a shared network drive with read and write access for all dieticians and milk room staff. This requires a minimum of 250Mb of free space to begin with but over several years this storage requirement might increase to several Gb.
3. If the file server is a Microsoft based server then oplocks must be turned off! Unless this step is taken then the server o/s will corrupt data. This is a well documented Microsoft problem and sites may be charged to recover data lost due to an incorrect setting.
4. EDM2000 does not install any software or change any DLL's on the local client PC.
5. During installation it will normally be necessary for our Engineer to have administration level access to the local PC's for configuration of the printers.
6. The IT department is responsible for network backups to include the \EDM2000 directory and all sub directories (data loss and recovery due to inadequate backup/s will be a chargeable item).
7. Remote access to the area of the server where EDM2000 is installed must be provided. The preferred method is via VPN over broadband using either Terminal Server or Citrix. If this is not available, then a dial up link via PC Anywhere is possible this but has not proven to be very stable in the past. 
8. We require an IT contact person that may become familiar with EDM2000 and act as a primary link to the IT department should any issues arise.
9. A standard user login for EDM2000 support staff to access only the \EDM2000 area for use by the site support engineer. (As a minimum the engineer account should be power user and it is preferable to be at admin level.)
10. Microsoft NT/2000 servers need to have 'auto disconnect' set to -1 or at least 720 (12 hours) - please see Q138365 for full details.

If there are any questions or problems with the above details then this matter can be clarified by contacting us directly. It is recommended that this list is printed and checked with a copy signed and handed to the EDM2000 engineer before installation is commenced.

The EDM2000 system, in its standard form, runs completely from a network shared directory (normally called \EDM2000) and does not directly effect any other application. It is a shared database application running a multi-user, multi threading 32 bit software application used by the dieticians department. The normal points of access to the program are from the dieticians PCs, milk room and the wards.

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The bottom line: If EDM2000™ does not do what you need it to do then tell us - we can make it happen! (EDM2000™ has done it for the majority of children's hospitals in England, Ireland, Scotland and Wales every day of every year for over fourteen years, safely & reliably)